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Virtual Scribe

What is a Virtual Scribe?


Virtual Scribes help to accurately manage patient data in your EMR in real-time. Our Virtual Scribe service was created by clinicians, for clinicians, and designed to save healthcare providers time and earn more money. We train our Virtual Scribes to work with you, from Day 1 -- there is no need for you to train them. Our specialty-specific Virtual Scribes are knowledgeable already in ICDs, CPTs, PQRS, MU, and MACRA before they begin working with you and your practice.

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We provide medical professionals with highly-trained staff to manage the increasing amounts of EMR data entry required to practice medicine today. We believe no doctor should have to type or point and click in an EHR/EMR for hours every day. We help medical professionals to focus on what they trained for and do best:  patient care.

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Virtual Scribes manage your patient data in your EMR/EHR in real-time. Our Virtual Scribes work from a HIPAA-compliant and secure data center, and not from their home or other non-secure facilities.  Some of the many benefits you will receive with a Virtual Scribe include:

 

  • Saves you several hours each day that you once spent typing and dictating

  • Allows you to see more patients – and focus more fully on each patient encounter

  • Completes your patient charts the same day

  • Earns you extra revenue from more patients seen

  • HIPAA-compliant and helps you meet Meaningful Use requirements

  • Minimal set-up and software costs


Virtual Scribing stages involved:


BEFORE EXAMINATION

 

  • Your Medical Assistant brings the patient to the exam room, enters the patient's medical history and vitals into your EMR.

  • Your Virtual Scribe reviews the patient's file and is connected to the exam room remotely through secure, HIPAA-compliant VOIP and RDP/VPN connections.

  • Physician enters the exam room.

 
DURING EXAMINATION

 

  • Your Virtual Scribe listens to and documents the doctor-patient encounter real-time. 

  • Your Virtual Scribe researches areas of interest or questions during the encounter in real time.

  • Your Virtual Scribe will be busy entering notes, CPT and ICD codes, eRx, orders, and other relevant data directly into the patient’s chart -- while the doctor is busy seeing and providing care to the patient.

  • Your Virtual Scribe ensures the patients' charts meet requirements for PQRS, MU, MACRA, and/or other quality measures with which your clinic needs assistance.

  • Doctor does not perform data entry during the exam.


AFTER EXAMINATION

 

  • Doctor reviews the day’s charts with your Virtual Scribe via the secure VOIP connection, vocalizes any edits needed to the patient charts, and then signs off.

  • Your Virtual Scribe generates referral letters and performs other tasks, as directed.

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What are the roles of Virtual Clinical Support?

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  • Virtual Scribe with clinical documentation review

  • Review clinical recommendations 

  • Tracking providers’ orders and referrals 

  • Tracking treatments provided and patient health progress 

  • Collating research and citations backing up the treatments rendered 

  • Sending handouts and after-care instructions to patients

  • Developing clinical SOPs

  • Chronic Case Management  

  • Coordination with back-office staff

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